FAQ
We’re happy to answer any of your questions, for personalized support please contact us!
How long until I receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please take a look at our SHIPPING POLICY.
Can I get free shipping?
Answer: Free shipping is standard on all orders within the United States! For more information, please take a look at our SHIPPING POLICY.
Where are you located?
Answer: We are based in Virginia, USA!
What if I receive a bad product?
Answer: If you receive a defective item, we’re happy to replace it at no cost to you. Please contact us as soon as possible to ensure you are in the 30 day return and exchange window. For more information please see our RETURN AND REFUND POLICY.
Can I cancel my order?
Answer: Yep! There is a 24-hour cancellation window. To cancel your order within this timeframe, please reach out for assistance and provide us with your order number.
What does your return policy look like?
Answer: At Richard Casa we strive to maintain a hassle-free return process. Please see our RETURN AND REFUND POLICY.
When do I get my refund after a return?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our RETURN AND REFUND POLICY for more details.
Are your products warrantied?
Answer: Yes, we provide a 30-day warranty on all purchases. You can see our RETURN AND REFUND POLICY for more details.
How can I contact customer support?
Answer: You can reach our customer support team through the CONTACT US page or simply email info@RichardCasa.com
Do you ship internationally?
Answer: We currently ship exclusively within the United States.
Do you have a physical store location I can visit?
Answer: We are an online-only retailer, this allows us to offer the best prices and a wide selection of products.
Is it possible to place a bulk order?
Answer: Yes, we handle bulk orders. Please contact our customer support team for details.
How can I exchange a product?
Answer: We have detailed information on our RETURN AND REFUND POLICY.
How can I track my order?
Answer: You will receive an email with a link to track your order! You can also track your order through the page: TRACK ORDER
Contact Information:
RICHARD CASA
Email: info@richardcasa.com
We always do our best to reply to your e-mail within 1-2 business days.
Call or Text: (804) 409-0402
Hours: 9am-5pm (EST)
Mail To:
2014 Boydton Plank Rd. Petersburg, Virginia 23805
REYES CAPITAL GROUP LLC